Virtualization Resources: IBM Websites, Social Sites, and White Papers

Virtualization is not a new trend (it’s been around in concept since the 1960’s), but it’s an important trend because it is a key enabling technology to implement cloud computing

VirtualizationVirtualization can be simply defined as the consolidation of numerous IT systems (hardware and software elements) on a virtual platform.  Virtualization can help IT leaders increase utilization rates while simplifying management of IT resources.   For business leaders, virtualization can improve business agility by better meeting shifting business demands on IT.   Ultimately, virtualization can save a company time, resources and money.   In a nutshell, it makes your IT infrastructure more agile and nimble to meet constantly changing business demand.  Who wouldn’t want that?

Because virtualization remains an important enabling technology trend, I thought I’d provide readers of this some links to IBM’s most current reports, websites, and social accounts related to the virtualization trend.  For me, it’s nice to have all this in one place.   The reports and sites below are all hotlinked.  If you see something that is missing, let me know and I will revise this post.

IBM Virtualization Websites

IBM Social Sites for Virtualization

Other IBM Virtualization Resources

Enterprise Mobile Computing: IBM Websites, Social Sites, White Papers and Reports

mobility It’s hard to talk to an enterprise customer these days without getting into a discussion about Mobile Computing. Every day more and more mobile devices are being shipped to enterprise workers, who are increasingly using these devices (instead of laptops and desktops) in order to perform their daily business activities.

Mobile is a key part of the new computing platform going forward.  IT leaders need to be out in front of this disruptive shift and understand how it impacts the way work is done at their company.  Some key mobile technology sub-trends to watch in 2013 include Voice Search, Voice Assistants, Location Based Services, Gaming, Event-Based Marketing, and Augmented Reality.  And within the next few years we will see innovations in Mobile Video and 3D Mobile Internet.   For a view into potential applications five years for now, see the recently announced IBM 5 in 5 predictions.

All this has implications for IT skills and business processes throughout the organization.   CIOs and IT leaders will want to understand how mobile fits into their organization’s unified communications strategy as well as the enterprise-wide collaboration and social business strategy.  The increasing use of Smartphones and tablet computers as personal and business tools has brought organizations and their employees new levels of productivity, flexibility and mobility. However, their use is a double-edged sword, bringing with it new levels of complexity to IT management and security.

To help you learn more about the enterprise mobile computing trend, the following is a list of IBM websites related to Mobile computing trend.  Included are links to IBM websites, social sites, and white papers/reports. 

IBM Websites 

  • IBM Portal: 
    • Why Mobile Enterprise – Overview of the importance of the mobile enterprise trend
    • Why IBM – tabs for “Build & Connect”, “Manage and Secure”, “Extend and Transform” and “Events” that provide information about IBM’s focus on the mobile enterprise trend as well as resources and events to learn more.
    • See it in action – Case Studies of companies that have implemented mobile enterprise solutions
    • Offerings –  Offerings categorized under “Build & Connect”, “Manage and Secure”, “Extend and Transform” and “Mobile Services” provides information on IBM offerings in the mobile enterprise market
    • Developer Resources –  Information for mobile app developers
  • IBM Services: 
  • IBM Software
  • IBM Research:  Research Mobile Computing describes IBM Research and it’s focus on mobile computing
  • IBM Press Kit:  IBM and the Mobile Web  provides background information and press articles

IBM Accounts on Social Platforms

IBM White Papers

Big Data Resources: IBM Websites, Social Platforms, White Papers and Presentations

Big data Big Data has emerged as an important trend for enterprises.  Big Data refers to how we collect, store, and manage information that comes into an enterprise so that it can be harvested for decision making. 

The reason it is an important trend is that not only has the amount of data been increasing rapidly, but the type of data has been changing dramatically. 10-15 years ago data was coming in from just a few sources, mainly customer transactions, supply chain transactions, and employee payroll. Today, data is coming in from everywhere, including other computers, mobile devices, cameras, and sensors. In addition, the huge growth of videos, pictures, audio, social media and other unstructured data is taxing the storage systems and information databases of many data centers.  These trends continue to put pressure on IT departments to determine how best to design the storage infrastructure and the database warehouses in order to make it easy for the analytic tools to harvest the data for decision making.

There’s much to learn about the Big Data trend.  It is causing disruption not only in the technology tools themselves, but the processes and skills required to make sense of all the data and turn it into insights that can be used for decision making.  

To help you learn more about this trend, I’ve assembled the list of resources below.   There are links to current reports, websites, and social accounts all developed and managed by IBM.  If you see something that is missing, let me know and I will revise this post.

IBM Websites 

IBM Accounts on Social Platforms

IBM White Papers, Presentation and Other Content

IBM Research’s “5 in 5” list for 2012 Features Cognitive Computing

5 in 5 Every year about this time, IBM Research has been publishing an annual list called “Next 5 in 5” which provides predictions about five emerging technologies that IBM feels will impact our lives in five years.

Today IBM released it’s list for this year and it features an enabling and emerging technology called cognitive computing.

This year’s “Next 5 in 5” cover how computers will enhance the human senses of  Sight, Touch, Hearing, Smell and Taste.    A brief summary of the five predictions are below, along with links to more detail.

  1. Sight: A pixel will be worth a thousand words. There is a lot of work going on in that area of visualization and imaging analytics technology.  IBM says that computers will be able to analyze and act upon large volumes of visual streams of information to help us make better decisions.  Read more at IBM 5 in 5 2012: Sight
  2. Touch:  You will be able to touch through your phone.  Imagine being able to feel the texture in fabric over a mobile screen.  IBM Research says that haptic, infrared, and vibration technologies will enable a touchscreen to simulate the physical sensation of touching something.  Read more at IBM 5 in 5 2012:  Touch
  3. Hearing: Computers will hear what matters.   IBM says that embedded sensors will pick up sound patterns and frequency changes and then advanced algorithms embedded in apps will be able to understand and predict events before they occur….allowing for better decisions and communications in real-time.  Read more at IBM 5 in 5 2012: Hearing
  4. Smell: Computers will have a sense of smell.   In the future, sensors in a smartphone will be able to detect and distinguish different odors.  Mobile apps will be able to analyze these odors (chemicals, biomarkers, molecules) and provide insights and recommendations back to the smartphone user.  Read more at IBM 5 in 5 2012: Smell
  5. Taste: Digital taste buds will help you eat smarter.   IBM Research says that in the future computers will be able to develop new recipes and meals by using a the molecular structure of foods to optimize flavors and nutrition.   Read more at IBM 5 in 5 2012: Taste

In my mind…the list represents an interesting set of predictions foreshadowing how in the future 1) computers will be able to give people back senses they may have lost (or never had) and 2) robots will have the ability to simulate human senses.  However, there are many other potential applications of the technologies that we can imagine that will benefit corporations, governments, and consumers.  For example, firemen responding to a fire in a manufacturing plant will have mobile devices that help them understand if there are any toxic gases.  Police departments will be able to listen for patterns in gang neighborhoods to anticipate when and where skirmishes might happen. Automobiles will have embedded capability on board to detect problems with the engine based on sound patterns.  Consumers shopping online will be able to ‘touch’ the fabric of of a sweater before buying.

For more information…

Sustainability: IBM Websites, Social Media, White Papers and Presentations

Sustainability Green IT, Sustainability, Energy, Climate change related issues are becoming more important to businesses.  What to do about these critical issues are increasingly being discussed today in corporate boardrooms. Business leaders are actively wanting to find ways to reduce both 1)costs and 2)impact on the environment by minimizing energy usage, water usage, carbon emissions and waste. Technology will play a big part in the solutions that are proposed and implemented.  In 2013, I expect companies and governments to continue to develop strategies and implement sustainability information technology solutions.  

IBM is one company in the I.T. industry that has clearly called out sustainability as an important area for the company.  IBM provides lots of content for visitors to it’s websites, including white papers and presentations.   Below you will find direct links to the most IBM current reports, websites, and social accounts related to the sustainability trend.  The reports and sites below are all hotlinked.  If you see something that is missing, let me know and I will revise this post.

IBM Websites

IBM on Social Platforms

IBM Sustainability and Green I.T. White Papers & Presentations

  • Crossing the Sustainability Chasm – Strategies and tactics to achieve sustainability goals.  An IBM Software Thought Leadership White Paper, published May 2012, 16 pages 
  • Smarter Buildings: Using data to drive optimized building performance – Commercial buildings utilize more than 42 percent of all electricity produced, yet waste up to 50 percent of it. Now, more than ever before, we need Smarter Buildings,  An IBM Global Business Services Thought Leadership White Paper, published June 2012, 8 pages
  • The New Face of Sustainability on a Smarter Planet –  Let’s build a smarter planet.  One page executive brief. 
  • Green and beyond:  Getting smarter about the environment – An IBM Global Business Services Institute for Business Value (IBV) Thought Leadership White Paper, written by Karen Butner and Jacqueline Jasiota Gregory, published in September 2009, 161 pages (executive summary version also available) 
  • Smarter Data Centers Achieving Greater Efficiency – an IBM Redbook publication, published October 2011, 138 pages
  • The emergence of the eco-efficient economy – An IBM Global Business Services Institute for Business Value (IBV) Thought Leadership White Paper includes findings from an online 2010 jam that featured 1600 participants from over 60 different countries.  Published April 2010, 16 pages
  • Cutting the carbon footprint of IT – How organizations can reduce both carbon footprint and it’s costs at the same time.  Written by Richard Lanyon-Hogg, CTO IBM Green Technologies, IBMUK Ltd., Published June 2007, 24 pages
  • How much energy do your IT devices use?  A guide to comparing their efficiency and cutting their carbon footprint, supported by the UK Government’s Green CIO, Written by Richard Lanyon-Hogg, CTO IBM Green Technologies, IBMUK Ltd., Published June 2009, 12 pages  
  • Driving performance through sustainability  An IBM Global Services Institute for Business Value (IBV) Report, written by Karen Butner, Published June 2011, 20 pages
  • US and International Building Energy and Sustainability Issues, Policy and Directions – A presentation to Jeffrey Harris, Senior VP Programs, IBM Analytics Solution Center, Presented October 17, 2012,  20 slides
  • Smarter Cities: Smarter Buildings – Building for an Uncertain Future:  Sustainable Building Products, presented by Anthony Bernheim, FAIA, LEED Fellow, Presented February 2012, 42 Slides
  • Accelerate to Green IT – A practical guide toapplication migration and re-hosting – A developerWorks paper, written by Joydipto Baneree, Debasis Choudhuri, and LK Swift, Published 16Jul2012, 26 pages

Analytics: IBM Websites, Reports, White Papers and Social Sites

Smarter Analytics Analytics is a hot trend in the industry, mainly because the amount of data that is available to business users has grown exponentially.  Today’s businesses must deploy new analytical solutions to produce the required intelligence and insight necessary for the business to succeed in an increasingly competitive environment.  Leading-edge businesses are embracing advanced analytics that can help them identify their most profitable customers, accelerate product innovation, optimize supply chains and pricing, and identify the true drivers of financial performance.

I see analytics being an important trend now for many years in the future.   The way I see it, the amount of data being created and stored will continue to increase (does anyone really think it is going to decline?).  Businesses that learn how to manage and analyze all that data and make it available in a format that executives and business users can make decisions from will be one step ahead of competition.  Certainly, if your company does not have a good strategy for analytics, then your leaders will be making decisions based more on gut feel vs. facts.

IBM has clearly called out analytics as an important trend for the company going forward.   So, as a service here to readers of this blog, I am providing direct links to IBM websites and the most current reports related to the Analytics trend.  The reports and sites below are all hotlinked.  If you see something that is missing, let me know and I will revise this post.

IBM Analytics Websites

IBM Analytics on Social Platforms

IBM Institute for Business Value Reports

IBM Redbook Redguides

Other IBM White Papers & Reports

 

Consumerization of IT / BYOD: IBM Websites, White Papers and Reports

byod Business Professionals are in fact consumers.  And consumers today have more choice, more flexibily, and more options in the devices that they use to access the Internet every day, including smartphones, tablets, and personal laptops.   Consumers are using these devices to access the new applications and social networks that they use to connect with each other for both personal and business reasons.  As that technology spills over into their professional lives, the line between the personal and the professional is blurring.

It’s no surprise that Business Professionals want to use the same technology at work as they use at home.    However, while consumer technology offers some great potential benefits for the business, it also represents added risk in terms of security, privacy, and compliance.  So IT leaders need to strike a balance between the desires of users and the requirements of the enterprise.

IBM has a bunch of content available to for you to learn more about this trend.  Below you will find links to the most current IBM reports, websites, and social accounts related to the social business trend.  The reports and sites listed below are all hotlinked.  If you see something that is missing, let me know and I will revise this post.

BYOD-Related Websites by IBM

BYOD-Related Social Media Sites

BYOD-Related IBM White Papers and Reports

BYOD-Related IBM Presentations

Yankee Research: 2013 Mobile Predictions

Yankee I attended the Yankee Research annual 2013 Mobile Predictions webinar yesterday.   Four analysts presented a total of ten predictions during the webinar.  The overall message was that the mobile ecosystem, which includes devices, applications, networks, mobile transactions, etc., will continues to grow in 2013.  There is an ever-increasing global consumer and business demand for mobile capabilities and the providers in the mobile ecosystem are all trying to meet that demand.  The market is by no means mature so there is lots of disruption as providers try to deliver products and services that are valued in the marketplace. 

The following four mobile industry experts from Yankee Research provided their thoughts on the top ten predictions for 2013

1.  Operators will lose US$1 Billion per month in voice/messaging revenue in 2013.   Yankee says that changes in mobile offerings, customer behavior and the mobile industry in general will result in a significant drop in voice / messaging revenue.  However, Yankee says that fortunately the loss will be offset by a boost in data and that going forward, winners will be those providers that launch their own apps that focus on data streams.

2. By year end, all mobile operators will be either “digital lifestyle solution providers” or a “digital value bit ‘mover’ providers”.  Both strategies are valid but ruled by different dynamics and Yankee believes that providers must pick one or the other strategy.  For Digital Lifestyle, the market will start segmenting as providers offer mobile solutions for different types of people who have different needs.   Winners will be big global players and startups that develop creative approaches to generating incremental revenue.  Losers will be those providers that don’t realize that they need to act now to carve out new business units.  Also, operators that kill margins with high marketing and device subsidy costs will be on the loosing end.

3.Small cells will stumble.   2014 will be a better year than 2013 for small cell providers.  Tariffs influencing end-users to avoid mobile broadband for video will strip much of the economic rationale for extensive small cell deployment in the near term, calling into question expectations for rapid market uptake.   Suppliers need to expand their focus on standards.  Operators should continue to experiment with small cells.   Winners will be large scale firms that can handle both macro and micro offerings like Alcatel-Lucent, Ericsson, Huawai and Nokia Siemens Networks.  Losers will be smaller firms like Pure Wave and ip.access

4.  At least one operator will launch turbo-boosting service in 2013.  Data and analytics will drive new offerings.  As more operators look to real time analytics tied to network data to speed the creation, delivery and monetization of unique product and service bundles, they will begin to learn from customer expectations and be able to track monitor and respond to any change.  As a result they will embark on new services, such as turbo-boosting, enabled by insight drawn from the advanced analytics.   Winners will be vendor who can enable real-time data analytics like Nokia Siemens Networks, Openet, Medio Systems, Amdocs, AT&T, Verizon and Orange.   Losers will be firms like Teradata, Oracle and SAP who don’t have real-time analytics capability

5.  By year end Google will start subsidizing Mobile Payments Credit/Debit Transaction Fees.    Expect some shifts in the mobile payments industry in 2013 as Google enters the mix with it’s strong advertising capabilities.  In 2013, Google needs to find ways to entice merchants to accept its mobile wallet solution.  Paying merchant transaction fees (from it’s advertising revenue stream) could prove to be very persuasive.   If this does happen, it will disrupt the current payment ecosystem.  Winners will be Google.   Losers will be current providers PayPal, LevelUp, Square and Isis who can not scale up.

6.  A cloud based mobile payment system will see a significant data breach in 2013.   Criminals are waiting in the wings waiting for the right opportunity to exploit mobile.  So far attacks have been muted only due to the lack of scale.  Yankee sees a perfect storm in 2013 caused by ubiquitous Smartphone usage, 24×7 connected devices and consumer naiveté.  Yankee predicts at least one of the major mobile payment schemes will fall prey to a successful hack.  Yankee says the victim will most likely be a cloud player since it presents criminals with them most lucrative risk/reward ratio.   Winners will be the criminals (at least in the short term).  Losers will be the consumers, merchants, and the payments industry overall.  Consumer education will be key to overcome this threat.

7.  More than 50% of Companies look to the cloud for their mobile app developments.  Cloud continues to be an important trend.  Yankee says that demand side pressures and supply-side innovations are accelerating enterprise deployments of mobile applications in the cloud.  Next year, Yankee expects the majority of enterprises will be deploying their applications using software as a service (SaaS) as opposed to on-premise software.  Winners will be companies with mobile strategies in place, cloud app providers, and mobile cloud platform providers and developers.   Losers will be enterprises and vendors without a cloud strategy.

8.  Microsoft Windows store will abandon 70-30 split and registration fees in 2013.  In 2013, competition between the app storefronts will turn red hot and Yankee expects Microsoft will be a big player.  Yankee says Microsoft will entice developers to its store by breaking with the standard app store-to-developer business terms.   Winner will be MS, Losers could be Google and independent app stores. 

9.  2013 will mark the first year that Android Smartphone market share will decline in the U.S.   Stronger competition from Apple, MS, and even RIM will result in pressure on the Android market including devices and developers.  Yankee says growth in the Android marketplace will slow and even decline in 2013.  Winners will be Apple & MS.  Losers will be those in the Android ecosystem.

10.  In 2013 M2M Mobile Virtual Network Operators (MVNO)s will feel the squeeze as operators get serious about machine to machine (M2M) market.  As Tier 1 operators ratchet up their attention on M2M networks to help drive new revenue, specialist MVNOs will feel the heat as they evolve from friend into foe.  Expect some smaller MVNOs to be acquired.   Winners will be the larger scale firms like AT&T, Verizon, Deutsche Telkom, Sprint, Orange, Vodafone, China Mobile and Telefonica.  Losers will be the smaller upstarts like Aeris Communications, CrossBridge Solutions, M2M DataSmart, Numerex, Wyless and Kore Telematics

A more detailed report is  be available from Yankee Research.  Registration for the report is at http://web.yankeegroup.com/report2013predictionsregistration.html.  I’d also recommend checking out the Yankee Research blog at http://blogs.yankeegroup.com/ for mobile ecosystem insights and news.

I.T. Security: IBM Content on Websites, Social Media, White Papers and Reports

Security Security is one of those important trends that will always be important because there is always a dark element out there that is trying to get around security’s defenses.  The bad people keep getting smarter on how to beat security so those in IT need to keep getting better at securing enterprise IT resources.

Of course, the Internet is to blame, right?.  Back 25 years ago, most enterprises were probably more worried about physical security than they were someone hacking in over telecommunications lines.  However, with the growth of the Internet, there has been a lot of attention paid to the security of web applications in recent years. Web applications are now widely deployed now for banking, home shopping and inter business activities. And in the past 3-4 years, mobile, cloud, and social applications have grown exponentially.  These new application are used by a very wide and vast user base which was never possible with older technologies. As a consequence, they have become increasingly attractive targets for cyber criminals and those intent on wreaking havoc for fun or profit.   Every year we are seeing more and more high profile organizations suffer very public exposures because of attacks targeted at their web applications.

IBM has always focused on delivering security solutions and services and as such, there is tons of content out on the ibm.com website for those who would like to learn more about the security trend.  So, as a service here to readers of this blog, I am providing direct links to the most current reports, websites, and social accounts related to the security trend.  The reports and sites below are all hotlinked.  If you see something that is missing, let me know and I will revise this post.

IBM Security Websites

  • Smarter Planet:  Security and Resillience:  Tabs for “Overview”, “Case Studies” and “Solutions”
  • Smarter Computing:  Security – Build a secure infrastructure to comply, reduce risk and protect
  • Services:  IT Security Services – Links to info on Managed Services, Professional Services, Payment Card Industry Solutions, Security Intelligence
  • Software:  IBM Security – Tabs for “Learn”, “Services”, and “Connect”
    • Tivoli:  Security, Risk and Compliance Management – Overview of the portfolio of security, risk and compliance management software, hardware and services
    • Tivoli:  IT Security – Extensive information & links to help you deliver effective governance for identity and access management
  • Systems: 
  • Cloud Computing:  Cloud Security
  • developerWorks:  Security – Tabs for “Overview”, “Practices”, “Products”, and “Community”

IBM Security on Social Media

IBM Security White Papers, Reports, etc.

Cloud Computing: IBM Websites, Social Media, White Papers and Reports

IBM Cloud Logo Cloud continues to be a very disruptive trend in the I.T. industry.   I’ve been following the buzz around Cloud Computing for almost 5 years now.  Back in 2008, it was the subject of many of my blog posts here.   While I am not focused on it like I was back then, I like to keep up to date on the IT and business issues related to the adoption of this trend. 

IBM has clearly called out cloud computing as one of the most important trends happening in the I.T. industry today and as a result produces lots of digital content for those like me who want to stay up to date.   

In 2011 I posted a popular blog entry titled “10 Cloud Computing White Papers From IBM”.  I thought I’d do something similar today.  So, as a service here to readers of this blog, I am providing direct links to the most current reports, websites, and social accounts related to the cloud computing trend.  The reports and sites below are all hotlinked.  If you see something that is missing, let me know and I will revise this post.

ibm.com Cloud Computing Websites 

IBM Cloud Computing Social Media & Platforms

IBM Cloud Computing White Papers, Studies & Reports

A visitor to the IBM websites will find lots of digital content to read and download.  I’ve gone out there for you, found the major reports and categorized them below into two categories.

For Business Leaders

For Technical Leaders

The Robot Report: A Great Source for Robot Industry News

I wanted to inform you of a website that is a great source of news on the Robot Industry.  Plus the website has a great new mashup that displays the location of over 1000 robot industry related companies on a Google map.

While the market for industrial robotics is well established, there is a nascent and growing market for robots outside of the factory in government, business and in the home.  We are nearing a point in our history where robots and robotic technology will begin to play a much more active part in the lives of humans.  I believe there is huge potential for robots and robotic applications in not only on the manufacturing floor and for government defense, but in the consumer and business environment as well.  I do see a day on the horizon where robots will be mass produced like automobiles and smartphones are today.  That might seem crazy right now, but mark my words…it will happen.

Frank TobeSo I am interested in following this important emerging trend and learning about the future market for robots.   One person I have been following is Frank Tobe.  Frank loves researching and learning about the market for robots.  Early in 2008, in a personal effort to learn about the robotics industry and the future of robotics, Frank began an intensive research project that took him to Japan, Korea, Germany and all over the Internet.   In the process, he founded and created  The Robot Reportwebsite to communicate industry news, his research, and his thoughts about the development of this important technology trend.

The Robot Report  gathers and reports industry news, tracks the business of robotics, and has developed proprietary (ROBO-STOX™) methods to compare robot industry stock performance to the NASDAQ Index.  Whether reporting about a robotic arm, a new robotic hand or the stock results of the robotics industry, The Robot Report does a great job of keeping me informed about all the developments in the market for business and consumer robots.

1000-Global-Robot-MfgrsOver the last 4 years, Frank has built a comprehensive worldwide database of public and private companies that are participants in the robotics industry.  Recently Frank mashed this database with Google Maps to produce a global map of 1000+ robot manufacturers worldwide.  The map is color coded so Red markers show where industrial robots are produced; blue show service robots; and green reflect start-ups. The top 20 robotics universities and research labs are shown in yellow.   The map is located at this URL: http://www.therobotreport.com/index.php/site/TRR-Global-Map/.   You can find some detailed country level analysis by going  here.

Even though this industry is still in an emerging state, you can get a feel for the potential just by looking at all the companies involved.   The map certainly reveals the growing diversity, vigor and scope of today’s robotics industry.   Kudos to Frank Tobe for being a pioneer in researching and tracking this emerging industry.  You can read Frank’s blog posts at Everything-Robotic blog and you can follow him on Twitter via @therobotreport.

Social Business: IBM Websites, Social Media, White Papers and Reports

I’ve blogged before about the social business trend and it’s impact on businesses. I believe that the social business trend will have a profound impact on the architecture and design of future businesses.  Business processes will change and that will lead to required changes in application software.  Those businesses that make the successful transition will be more agile, more responsive, and more successful than others.

IBM has clearly called out social business as an important trend for the company going forward.  Our Social Business team and experts across the company have been busy producing thought leadership content.  It’s all great reading.   So, as a service here to readers of this blog, I am providing direct links to the most current reports, websites, and social accounts related to the social business trend.  The reports and sites below are all hotlinked.  If you see something that is missing, let me know and I will revise this post.

Websites

Social Media

White Papers, Surveys & Reports