Despite some small improvements in traffic congestion, mostly due to the nationwide recession, commuting is still a stressful and frustrating experience for drivers. A few weeks ago, IBM released its second annual IBM Commuter Pain survey results. The survey found that Los Angeles commuters experience the most frustration/stress (‘pain’) during their commute time. Los Angeles ranked at the top of the commuter pain index, ahead of Washington DC, Miami, Chicago and Boston.
The Commuter Pain Survey was conducted by IBM to better understand consumer thinking toward traffic congestion as the issue reaches crisis proportions nationwide and higher levels of auto emissions stir environmental concerns. These events are impacting communities in the U.S. and abroad, where governments, citizens and private sector organizations are looking beyond traditional remedies like additional roads and greater access to public transportation to reverse the negative impacts of increased road congestion.
The survey was fielded by Survey Sampling International (SSI) and 4,446 consumers responded — at least 400 in each city.
Embedded in the results of the study was IBM’s Commuter Pain Index which attempts to find out which major American cities suffer the most from traffic congestion and lack of urban mobility. The index is derived from the survey scores for each city on ten key issues:
- Commuting time,
- Time stuck in traffic,
- Value of time,
- Agreement that traffic has gotten worse,
- Agreement that start-stop traffic is a problem,
- Agreement that driving causes stress,
- Agreement that driving causes anger,
- Agreement that traffic affects work,
- Agreement that traffic so bad driving stopped, and
- Agreement that decided not to make trip due to traffic.
As a result of the information collected on the ten issues indicated above, the top ten 'worst cities’ for Commuter Pain are, in order:
- Los Angeles
- Washington, D.C.
- New York
- San Francisco
- Minneapolis/St. Paul
For the complete report, please click here: http://www-03.ibm.com/press/attachments/28320.pdf