Social Business Trends and Prediction Articles for 2014

When implemented successfully, social collaboration technologies connect people to other people, both within an enterprise and externally across enterprises. When people get connected digitally, it strengthens the relationships those people have with each other. And it increases the productivity of those people relative to the business transactions they are conducting.

I recently published my trend report  Social Business Trends to Watch in 2014.   The report provides an overview of Social Business and what sub-trends to watch in 2014.

Below I’ve provided you a list of 10 articles that I thought you might be interested in

Source Title
AIIM 2014: The Year Collaboration Goes Social through People
Altimeter Group 2014 Trends: Organizing Around the Social Customer
MindlinkSoft What’s next for business collaboration? Six Trends emerging in 2014
Colligo  Top 5 Mobile Collaboration Predictions For 2014
Altimeter Group Infographic: State of Social Business 2013 and Outlook for 2014
NMK Workplace collaboration technology to mature in 2014
Clara Shih (hearsay Social) Big Idea 2014: Social Business Grows Up
Forbes 2014:  The Year Social HR Matters
Jim Whitehurst Big Idea 2014: Collaborative Innovation Shaping and Changing Our World
View Do Labs Enterprise Social 2014 Predictions

You can download my report via slideshare.

31 Trend and Prediction Lists for Social Business in 2013

Social Business If you’ve been following this blog the last week, you know I am in the process of sharing back to you lists of trends and predictions I have uncovered while doing research on the top Technology trends for 2013.  I’ve inventoried over 500 different articles that discuss trends and predictions that might happen in 2013 related Technology.

Today I am providing you a list of 31 articles and blog posts that all discuss what trends to watch out for in the area of Social Business.  Included are articles on Social Media Marketing, Social CRM, and Internal vs. External Social Computing.  The Social trend is one of the major trends that is happening in enterprise businesses today.  It grew out of the Web 2.0 trend a few years ago and is a new way of doing business.  The important implication for business and IT leaders is that new business processes and skills are required.  And another thing….don’t underestimate the effort it requires to use social computing technologies.  It can be a large undertaking for a business to transform itself to a ‘social business’. 

So below you will find the list of articles and blog posts on the Social trend topic.  Come back over the next 10 days and you will find other related lists….

Source Title of Article / Blog Post
Brafton Social commerce: The real trend of 2013
Business Expo Center Creating a Social Business: Trends to Follow in 2013
Business2Community Seven Social Media Trends for 2013
Business2Community 2013 Blueprints: Social Media Marketing
Business2Community 14 Experts Predict 2013 Social Media Trends for Small Business
Clickz.com Corporate Social Media Marketing Strategy Checklist for 2013
CMSWire Social Business in 2013: A Challenge, An Opportunity, A Commitment
CMSWire 2013 Predictions: The Changing Needs of the Mobile, Social Business
CMSWire 2013 Prediction: Social Business Tech will Stop Blaming Culture for Failure
Dallas Business Journal 5 tips for setting social media strategy in 2013
Digitas Distillery Five Days of Digitas Predictions (for 2013): Social
Exchange4Media.com Higher growth, greater spends on social in 2013
Fast Company The Can’t-Miss Social Media Trends For 2013
Forbes Social Business: 5 Trends To Watch For 2013 And Beyond
Forbes Roundup of CRM Forecasts and Market Estimates, 2012
Forbes The 2013 Social Business Marketing Manifesto
Forbes Social Business: 5 Trends To Watch For 2013 And Beyond
Fresh Business Thinking Social Business Predictions For 2013
Gartner Gartner Outlines Six Best Practices for Moving to a Culture of Extreme Collaboration
HuffingtonPost Secrets to Success for Social Media in Business in 2013
IDC A Pivotal Year For Social Media In The Enterprise: ROI Drives Changes Across All Areas Of Social, Says IDC
PitchonNet Social Media: Trends Forecast for 2013
RealBusiness A look at social business in 2013
ResourceNation Top 10 Social Business Advances of 2012
Social Media Examiner 21 Social Media Predictions for 2013 from the Pros
Social Media Today Where Businesses Meet Social Media – Predictions for 2013
SocialMedia Today My Social Media Predictions for 2013
SocialMedia Today 5 Inbound and Social Media Predictions For 2013
Telligent Social business predictions for 2013
Tibbr 16 Enterprise Social Networking Predictions for 2013
VentureBeat How to take control of your company’s social destiny in 2013

Come back to this blog in the coming days and weeks for more insights on the important trends in technology.

Culture Plays A Big Part In Social Business Adoption

A couple colleagues recently reached out to me on the topic of how best to implement social business within a mature company.  Some employees seem to flock to the latest collaboration and social technologies on their own.  Most employees seem unsure why they should be using these technologies and how to go about getting started.   Finally, some employees want to avoid social and collaboration technologies at all costs.

The fact is that emerging technologies do get a lot of hype and sometimes leaders decide to implement these new hyped technologies without the proper understanding of the change that will be required in business processes and what the impact that will have on employees.

The bottom line for me with any new emerging technology…whether it is is analytics, cloud computing, or social business is that successful implementations of new technologies must have three strategy elements integrated and in place 1) Technology Strategy (the new emerging applications and tools)  2) People Strategy (changes to skills, organization, and culture) 3)  Business Process Strategy (changes to tasks, activities, etc.). 

Too often I see a focus on the technology strategy too much without a focus on the other two.  It's like a three legged stool….if one or two legs are bad the stool falls down.   The business leader must focus on having the proper people and processes in place and that often depends on the culture that business leader develops and promotes within the organization.  Leaders who give the green light to implementing new technologies without understanding the impact on people and processes, will only see those technology initiatives fail.

So my message and advice is that culture does play a big part in implementing change within a mature corporation.  In my mind, culture change is the responsibility of our business leaders and therefore leaders should not implement new emerging technologies unless they understand the impact on people and processes.

Regarding the topic of implementing social business and the cultural implications of doing so, I’ve developed a list of links for those of you who would like to read up more on this topic.  Enjoy.

For more information on the Social Business trend itself, check out my other Social Business related blog posts

Top 25 Most Popular Consumer (B2C) Branded Facebook Pages

I’ve been busy doing lots of research into how social media is being used by corporations.  I thought I’d share with you one piece of analysis I’ve done on B2C Branded Facebook pages.

As I’ve discussed here before, social business is an important emerging trend for corporations.   Many companies are past the experimentation stage on Facebook and are utilizing that platform as a way to build communities of customers into fans and advocates.

This table below documents the most popular B2C Branded fan pages on Facebook.  The table provides the number of fans and the URL for the top 25 pages.   The information was collected in mid October 2011.

Top 25 Most Popular Consumer (B2C) Branded Facebook Pages

#. Product/Brand Fans URL
1 Cocacola 34,643,972 https://www.facebook.com/cocacola
2 Oreo 23,142,657 https://www.facebook.com/oreo
3 Redbull 22,472,071 https://www.facebook.com/redbull
4 Skittles 19,382,918 https://www.facebook.com/skittles
5 Pringles 15,720,653 https://www.facebook.com/Pringles
6 Monster Energy 12,429,566 https://www.facebook.com/MonsterEnergy
7 Ferrero Rocher 12,252,965 https://www.facebook.com/FerreroRocher
8 Nutella 11,397,566 https://www.facebook.com/Nutella
9 Dr Pepper 10,631,556 https://www.facebook.com/DrPepper
10 Starburst 10,020,345 https://www.facebook.com/Starburst
11 Nike Football 8,969,053 http://www.facebook.com/nikefootball
12 Starbucks Frappuccino 7,744,417 https://www.facebook.com/Starburst
13 Mountain Dew 6,116,553 https://www.facebook.com/mountaindew
14 Pepsi 5,966,034 https://www.facebook.com/pepsi
15 5 Gum 5,412,955 https://www.facebook.com/5Gum
16 Sprite 4,584,408 https://www.facebook.com/Sprite
17 Kit Kat 4,508,596 https://www.facebook.com/kitkat
18 Gatorade 4,218,322 https://www.facebook.com/Gatorade
19 Slurpee 4,175,892 https://www.facebook.com/Slurpee
20 Kellogg’s Pop-Tarts 3,432,172 https://www.facebook.com/kelloggspoptarts
21 Kinder Surprise 3,299,680 https://www.facebook.com/kindersurprise
22 Nike Basketball 3,180,994 https://www.facebook.com/nikebasketball
23 Lay's 3,072,879 https://www.facebook.com/lays
24 Vitaminwater 2,913,825 https://www.facebook.com/vitaminwater
25 Wonka 2,870,596 https://www.facebook.com/wonka

 

Observations

  • These brands invest time in developing an inviting Facebook experience.
  • Many of them have built extra features into their Facebook pages, including contests, games, recipes, discussion forums, videos, pictures, etc.
  • Most of these companies interact well with the fans, asking questions of them or providing posts that encourage the conversation.   This interaction keeps the fans coming back to the site and participating.